Privacy Policy

CJ Crescini Investment Pty Ltd trading as CJ Crescini Real Estate (CJCRE) complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles, NSW Fair Trading requirements and relevant real estate legislation.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information.

What is Personal Information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include names, addresses, dates of birth, identification documents, contact details, financial information, employment details, tenancy history and other information required in connection with our real estate services.

What Information Do We Collect?

We may collect personal information required to provide sales, leasing and property management services, including:

• Contact and identification details
• Rental applications and supporting documents
• Employment and income information
• Rental history and references
• Financial, payment and trust account information
• Property ownership and transaction information
• Maintenance, inspection and tenancy records
• Complaints and correspondence
• Website enquiries and information submitted through online forms

How Do We Collect Information?

We may collect personal information directly from you through applications, agreements, inspections, emails, telephone calls, correspondence and our website.

Where permitted by law, we may also collect information from third parties including tenancy databases such as TICA, referees, employers, government agencies, professional advisers and publicly available sources.

Why Do We Collect, Use and Disclose Information?

We collect, use and disclose personal information where reasonably necessary to:

• Provide real estate sales, leasing and property management services
• Process and assess tenancy applications
• Manage properties and tenancies
• Process payments and manage trust account transactions
• Conduct inspections and arrange repairs and maintenance
• Market and sell or lease properties
• Communicate with owners, tenants, applicants, buyers, sellers and service providers
• Respond to enquiries and complaints
• Meet our legal, regulatory and compliance obligations
• Operate and improve our business and services

Disclosure to Third Parties

Where reasonably necessary to provide our services, we may disclose personal information to property owners, tenants, prospective tenants, tradespeople, contractors, strata managers, utility providers, insurers, legal and financial advisers, government authorities, tenancy databases and technology or software providers.

We only disclose personal information where permitted or required by law or where reasonably necessary to provide our services.

Tenancy Databases

We may collect information from or disclose personal information to tenancy databases in accordance with the Residential Tenancies Act 2010 (NSW) and other applicable laws.

Individuals may request information regarding a listing and seek correction where applicable.

Direct Marketing

We may use personal information to communicate information about our services where permitted by law.

Marketing communications will be sent in accordance with applicable laws, including the Spam Act 2003 (Cth). You may opt out at any time by contacting us or using the unsubscribe facility provided.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy legislation.

Overseas Disclosure and Cloud Services

We may use cloud-based software, technology providers and service providers that store or process information outside Australia.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with our obligations under Australian privacy laws.

Security and Data Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is retained for as long as reasonably necessary for our business activities and in accordance with applicable legal and record-keeping requirements. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where required.

Notifiable Data Breaches

If an eligible data breach occurs, we will comply with our obligations under the Notifiable Data Breaches scheme contained in the Privacy Act 1988 (Cth), including notification requirements where applicable.

Contact and Complaints

If you have a question about this Privacy Policy, would like to access or correct your personal information, or believe we have mishandled your personal information, please contact CJ Crescini Real Estate.

• 0425 363 157
• info@cjcrealestate.com

We will review and respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Last Updated: August 2026